Report a lost or stolen card

We’re here to help. Visa works with your financial institution to cancel your lost card and get you a replacement card or emergency cash – anywhere in the world where Visa cards are accepted

Step 1: Report your loss

Pick your preferred contact method, and we’ll work with your bank to cancel your lost card.

Submit online

Send us your information and we’ll use your preferred contact method for updates on your request.

Chat with us

Chat with one of our Customer Care Professionals for help through every step of the process.

Start chat

Call us

Call our Customer Care Professionals wherever you are in the world. Call 1-800-847-2911 (from the U.S.).

Step 2: Get access to your money

Visa works with your bank to ensure you have access to your money – whether you need emergency cash, a digital replacement card or a new physical card – we have options to meet your needs.

Get access to cash within hours

Emergency cash is typically available for pickup at a nearby location within hours* following bank approval.

Get a digital replacement card in 2-3 days*

Some banks offer a digital replacement card that to use with Apple Pay or Google Pay. Digital replacement cards are provided within hours* of receiving approval from your bank.

Get a new physical replacement card in 3-5 days*

Replacement cards typically arrive in the mail within three to five days* after you submit your request.

*Delivery timeframes vary based on bank response time, your location and local holidays.

FAQ

: Visa’s Customer Care Professionals will be able to assist you in filing a lost or stolen card report. Contact us via your preferred, supported Visa communication method for help
: Visa’s Customer Care Professionals will be able to assist you in reporting fraud to your bank. Contact us via your preferred. supported Visa communication method for help.
: Contact your bank immediately. If you need help locating a telephone number for your bank so you can cancel your card, contact us via your preferred, supported Visa communication method for help.
: Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used — online or offline.

* Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail..
: If you're waiting for a replacement card, experiencing card acceptance difficulties or simply need cash, Visa can arrange for cash pickup at a location near you. Contact us via your preferred, supported Visa communication method for help.
: If your Visa credit or debit card is lost, stolen, damaged, or compromised, we’ll work with your financial institution to approve and expedite the delivery of an emergency card to you. Contact us via your preferred. supported Visa communication method for help.
: Visa's 24/7 cardholder inquiry services can connect you to your financial institution for account-specific questions or provide general information about Visa. We can also connect you with benefit service providers if you have questions about your card’s benefits. Contact us via your preferred. supported Visa communication method for help.