Report a lost or stolen card

We’re here to help. Visa works with your financial institution to cancel your lost card and get you a replacement card or emergency cash – anywhere in the world where Visa cards are accepted.

Step 1: Report your card lost

Pick your preferred communication method and we’ll work with your financial institution to cancel your lost card.

Submit online

Enter your information online and submit your request.

Chat with us

Chat with one of our Customer Care Professionals for help through every step of the process.

Call us

Call our Customer Care Professionals wherever you are in the world. Call  1-800-847-2911 (from the U.S.).


Step 2: Get access to your money

Visa works with your financial institution to ensure you have access to your money – whether you need emergency cash, a digital replacement card or a new physical card – we have options to meet your needs.

Get cash

Emergency cash is typically available for pickup at a nearby location within hours* following financial institution approval.

Get a digital card

Some financial institutions offer a digital replacement card that can be used with Apple Pay® or Google Pay™. Digital replacement cards are provided within hours* of receiving approval from your financial institution.

Person holding the new Visa card

Get a temporary physical card

Replacement cards are typically delivered within three to five days* after you submit your request.

*Delivery timeframes vary based on financial institution response time, your location and local holidays.

FAQ